Privacy Policy

Commitment to Your Privacy

IDEAL Placements is committed to handling your personal information with respect, transparency, and care. We adhere to the Australian Privacy Principles (APPs) under the Privacy Act 1988, and any applicable state legislation or disability service standards.

This policy outlines how we collect, use, store, and share your personal and sensitive information, and how you can access or request corrections to it.

Who Should Read This Policy?

This policy applies to anyone whose information we may collect, including:

• Job seekers, participants, and clients
• Employers and community partners
• Current or former staff and volunteers
• Contractors and service providers
• People registering interest in our programs or services

Collection of Personal Information

We collect only the information necessary to provide our employment, training, and support services. This may include:

• Contact details and identity (e.g., name, address, email, phone)
• Personal circumstances (e.g., age, living situation, disability or health status)
• Employment and education history
• Government identifiers (e.g., Centrelink Reference Number)
• Sensitive data such as race, health condition, or other personal factors

We may collect this information directly from you (e.g., forms, calls, emails), or, with your consent, from third parties such as referral bodies or government agencies.

Use and Disclosure of Your Information

Your personal information is used primarily to:

• Assess eligibility and deliver programs (e.g., DES, TtW, CTA)
• Support case management and employment outcomes
• Evaluate and improve our services
• Meet legal, funding, or regulatory obligations

We will never use your personal information for direct marketing unless you’ve consented and there’s a reasonable expectation of such use. We will also not disclose your information internationally unless legally required or with your explicit consent.

Quality, Security, and Access

We take steps to ensure your information is accurate, complete, and up to date. You may request corrections or access to your information at any time.

We protect your data with secure systems and protocols. Access is limited to authorised staff or contractors.

We retain or erase information in accordance with our obligations and good practice standards.

Anonymity and Pseudonymity

Where practical and lawful, you can use a pseudonym when engaging with us. However, some services—such as government-funded programs—require verified identity.

Complaints and Feedback

If you believe we’ve breached your privacy rights, please contact us at:

We will investigate your concerns and aim to resolve any issues promptly and fairly. You may remain anonymous, though this may limit our ability to respond effectively.

Updates to This Policy

We may update this Privacy Policy from time to time. The version displayed on our website will always be the current version. If significant changes are made, we will notify you where appropriate.